Refund, Returns & Replacement Policy

Effective Date: 3 November 2026

At RF-DXing Antennas, customer satisfaction and product quality are our priorities. We take care to manufacture and inspect our antennas before dispatch. However, if you experience an issue with your purchase, we are here to assist you.

This policy explains the conditions under which returns, refunds, and replacements may be requested.

1. Return Period

Our standard return request period is 15 days from the date of delivery.

Customers must contact us within this period to request a return, refund, or replacement.

After 15 days, return requests may not be accepted, except where required under applicable consumer protection laws or where a warranty or other statutory remedy applies.

2. Eligibility for Returns

To qualify for a return, the product must generally meet the following conditions:

• The product must be unused and in its original condition.

• All original accessories, components, documentation, and packaging should be included.

• The product must not have been damaged due to improper installation, mishandling, modification, or misuse.

• Proof of purchase or order confirmation must be provided.

Products that have been installed, assembled, modified, or used may not qualify for a change-of-mind return. This restriction does not affect statutory rights relating to defective, damaged, or incorrectly supplied products.

3. Refunds

Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your refund request.

If approved, the refund will be processed through the original payment method, wherever possible.

The time required for the refunded amount to appear in your account may depend on your bank, payment gateway, or financial institution.

Any applicable refund deductions, including permitted shipping or transaction charges, will be communicated to the customer in accordance with applicable laws.

4. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account or payment statement again.

2. Contact your credit card company or payment provider, as processing may take additional time.

3. Contact your bank to confirm whether the refund is pending.

4. If the refund is still missing, contact us at rfdxingantennas@gmail.com.

We will assist you in checking the refund status.

5. Exchanges and Replacements

We offer replacement or exchange assistance when a product is confirmed to have a manufacturing defect, has been damaged during transportation, or has been supplied incorrectly.

If you receive a defective or damaged product, please contact us with:

• Your order number or proof of purchase.

• A description of the issue.

• Clear photographs or videos showing the defect or damage.

• Photographs of the external shipping package, where applicable.

After reviewing the claim, we will determine the appropriate solution, which may include repair, replacement, or refund, depending on the circumstances and applicable laws.

For an approved replacement, the replacement product will generally be the same model and configuration unless otherwise agreed.

6. Made-to-Order and Customised Products

Certain RF-DXing Antennas products are manufactured on a made-to-order basis.

Because these products may involve dedicated material procurement, production planning, and customised manufacturing, change-of-mind cancellations or returns may be subject to additional conditions.

Once production has commenced, cancellation requests may not be accepted where permitted by applicable law.

However, this provision does not exclude customer rights relating to defective, damaged, incorrectly supplied, or non-conforming products under applicable laws.

7. Return Shipping

Customers must contact RF-DXing Antennas and receive return instructions before sending any product back.

For approved returns involving manufacturing defects, incorrect products, or transit damage, we will communicate the applicable return shipping arrangements.

For other eligible returns, return shipping costs may be the responsibility of the customer, where permitted by applicable law.

International customers should contact us before returning any product to understand the shipping, customs, and documentation requirements.

8. Non-Returnable Situations

Subject to applicable consumer protection laws and warranty obligations, returns may not be accepted in the following circumstances:

• Damage caused by improper installation or handling.

• Physical damage caused by accidents, negligence, or misuse.

• Unauthorised modifications, repairs, or alterations.

• Damage caused by lightning, electrical surges, excessive power, or unsuitable operating conditions.

• Products returned without prior communication or return authorisation.

• Change-of-mind requests for products that have been used or installed.

9. Contact Information and Return Address

For all refund, return, exchange, or replacement requests, please contact us:

RF-DXing Antennas

Return Address:

Kundali, Balasore, Odisha
PIN Code: 756080
India

Email: rfdxingantennas@gmail.com

Phone: +91-7077204341

Please obtain return instructions from our team before shipping any product.

10. Policy Updates

RF-DXing Antennas reserves the right to update or modify this policy from time to time. Any changes will be published on this website with the revised effective date.

These terms shall not limit any mandatory consumer rights available under applicable laws.

RF-DXing Antennas – Quality, Reliability and Customer Satisfaction.